Mountain Rose Herbs International
Serving The Global Community. Since 1987
International herbs and spices
PLEASE
NOTE: Currently we are not servicing Mexico, Nigeria, or Russia
1. HOW ARE INTERNATIONAL SHIPPING
CHARGES AUTOMATICALLY CONFIGURED TO MY ONLINE ORDER?
During checkout your shopping cart will provide you with a list of available countries that we are currently shipping to and you may select from one of the several options. If your country is not listed in the drop down list within the shopping cart, send an e mail to international@mountainroseherbs.com and a representative will contact you with rates, transit times, and methods. After you make your selection in the shopping cart, the rates and methods of transit available to us will be displayed and you may select one accordingly.
2. BULK ORDERS AND EXPORTATION (FOR LARGER 100+ POUND ORDERS)
We work with a multitude of international cargo companies, brokers, and several
governments to guarantee you the merchandise in the most timely and economical
fashion possible. For more information regarding large order exportation services
please contact our International Orders department at international@mountainroseherbs.com
Please Note: We will only furnish these documents for exportation.
•Commercial Invoice
•Bill of Lading
•Organic Certification
•Certificate of Origin
(For large exportation orders exceeding $1000.00)
•Customs Disclosure (Full)
•Certificate of Analysis
•Certificate of organic EU Compliance only available for orders over $1,000.00 and for specific products.
If you require other forms of documentation prior to importing then we will not be able to assist you. Please make sure that other forms of documentation will not be required by your government before you order. We are not responsible for fees incurred because of refused merchandise and we are not responsible for customs and tariff fees imposed by your country. Please allow an additional 2-3 weeks for the processing of 500+ pound orders.
3. DO YOU OFFER SAMPLES?
Yes we do offer samples, however we require a nominal charge to cover expenses.
Each sample is $5.00 USD and the party requesting the sample must pay for freight. The $5.00 charge is fully refundable on the customer's first order. We only accept Visa, MasterCard and Discover for sample orders with no exceptions. We prefer orders for samples to be faxed to us at (510) 217-4012. Please include billing, shipping and credit card information and (510) 217-4012
4. I CURRENTLY HAVE A FEDEX AND/OR UPS ACCOUNT NUMBER. CAN I USE MY SHIPPER NUMBER AS A BILLING OPTION FOR FREIGHT COLLECT?
Yes! If you have a FedEx or United Parcel Service account we can apply shipping
charges to that particular freight carrier account. Just be sure to leave us
you shipper number in the "comments field" which automatically shows up when
you check your shopping cart out. We do charge a $5.00 handling fee on both
UPS and FedEx parcels which are shipped using the customers account number.
5. OTHER CARRIERS
Sorry....but we do not ship with DHL, Airborne Express, TNT or other carriers. Mountain Rose Herbs ships exclusively with the US Postal Service, Deutsche Post, FedEx and UPS.
5. SHIPMENT TIMES
Once you place your order it will be scheduled for processing and shipping within 24 hours. Time in transit times vary by which carrier we choose to ship with, but this is a fairly accurate guideline to follow
|
Shipping Method
|
Delivery Time*
|
Trackable?
|
|
UPS Worldwide Express |
3-7 days
|
Yes
|
|
FedEx |
5-8 days
|
Yes
|
|
Deutsche Post
|
8-12 days
|
No
|
|
US Postal Service Air
|
5-10 days
|
No
|
|
US Postal Service
|
2-6 weeks
|
No
|
*Delivery time is calculated according to actual "business days" and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. Your country's customs authority may hold orders up for inspection.
6. ADDITIONAL THINGS
TO TAKE INTO CONSIDERATION ABOUT OUR INTERNATIONAL SHIPPING SERVICES.
Returns
We are unable to accept returns for merchandise from our international customers, except under two circumstances.
- If it was a result of our clerical error. In this instance we will credit your shipping and remedy the problem immediately.
- If you order accidentally and have good cause to return the merchandise we can do so, but we will be unable to credit you for the shipping charges that incurred in processing your package.
Cancellations
If for any reason you wish to cancel your order, this must be done within the same business day that the order was placed. All orders are usually processed and shipped within 24 hours and once your order has been processed, there will not be a cancellation service available.
To cancel your order by e mail please write international@mountainroseherbs.com
Or fax your cancellation to (510) 217 4012.
Duties and Taxation
Mountain Rose Herbs is not responsible for any duties, taxes or other associated import fees that your country may impose.
These additional costs are the sole responsibility of the buyer.
Orders Held Up At Your Country's
Border and Disposal Issues
While we try our best to deliver your order as described in the order confirmation
e mail sent to you, we are unable to guarantee that the parcel will reach you
in the exact time frame stated.
Any country/nation, at anytime, can hold your order for reasons that they may
suspect as warranted. This usually involves a parcel search, product quarantine,
or items within the parcel that may cause some concern with customs officials.
These held up orders are not the responsibility of Mountain Rose Herbs and can
only be resolved by you and your local postal authorities.
PLEASE
NOTE: In the event that your country's inspection agency quarantines,
disposes or otherwise discards material which is not allowed into your country,
this will become the sole responsibility of the buyer and, Mountain Rose Herbs
will not issue a replacement nor refund for such occurrences.
It
is the responsibility of the buyer to know what is allowed into their respective
country and what is not.
We Ship to our International Customers
Through These Fine Carriers
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