Ordering
Online
For online orders we can accept Visa, MasterCard, Discover, Personal Checks
and Money Orders. With personal check and money order transactions, we will
hold your online order until payment has been received at our offices. In order
for us to deliver your merchandise in the fastest way possible we ask that you
please be sure to fill out all of the information accurately and completely.
Once you have submitted your online order you will be notified immediately that
it has securely reached our office and will be processed and shipped within
24 hours. In regards to internet transaction security, we are a certified secure
site, and have what is known in the industry as SSL (secure socket layer) technology.
Our encryption works on a 128-bit system, which is the highest form of security
available and is completely verified through GeoTrust. We have purchased this
premium security package to insure that Mountain Rose Herbs customers are given
the highest level of security offered on the market today. Our systems encrypt
information within an internet connection through complex mathematics and code
and only Mountain Rose Herbs has the tools necessary to open the encryption.
All online orders are processed and
shipped within 24 hours. For more information including limitations, please
see.... 24 Hour Guarantee
We accept:
Visa, MasterCard,
Discover, Personal Checks & Money Orders
Ordering By Mail
If you prefer to order by mail you can write the items you wish to purchase
on a separate piece of paper along with your name, shipping address and telephone
number. For mail orders we accept personal checks, money orders, Visa, MasterCard
and Discover. Please allow up to 8 days for first class mail to reach our offices.
For easy and convenient mail orders, please use our printable form available
through the link below. You may also shop online and select an option at the
end titled "Check/Money Order". We will hold this type of online order until
your payment has reached our offices. You can make a check or money order in
U.S. funds only, payable to Mountain Rose Herbs and mailed to the following
address…
Mountain Rose Herbs
PO Box 50220
Eugene, OR 97405
If you would like to print out our order form please click:
Click Here For Order Form (PDF File)
Please note: There is a $10.00 charge for returned checks
Ordering By Telephone
For phone orders, please have your complete order ready, along with your credit card information. Customer service is available for phone orders toll free at (800) 879-3337 from 9AM to 5PM Pacific Time. After these hours you may leave your order on our voice mail systems for next day processing.
For phone orders we only accept Visa, MasterCard, and Discover.
For our international customers outside of the U.S. please call (541) 741-7307.
Ordering By Fax
For fax orders please write your order information on a separate piece of paper
including your address, telephone number, credit card information, and signature.
Or print out our convenient order form through the link below. You may also
order online and once all the items are within your cart simply print it out
and fax it to us with the required information.
If you would like to print out our order form please click:
Click Here For Order Form (PDF File)
You may fax your order to (510) 217-4012.
International Orders
We ship internationally! For more information please Click Here
Special Orders & Requests
Unfortunately Mountain Rose Herbs no longer offers special ordering services. However we are open and receptive to new product ideas and we would love to discuss the possibility of increasing our existing product line. For suggestions, please call (800) 879-3337 or e mail customer service at customerservice@mountainroseherbs.com
Sample Requests
Free samples are only available for licensed companies with established terms
at Mountain Rose Herbs.
Free samples are not available to the public.
In order to maintain low minimums and reduced prices for all our customers we do not honor free sample requests.
Student Discounts
Students actively enrolled in one of the courses listed on our herbal educators page are entitled to a 10% discount. Upon checking out you will find a comments box. Simply type in the course you are enrolled in and we will take care of the rest.
We will deduct 10% off your total order here at our offices and it will be reflected upon your invoice, which is included with every order. This discount may be applied as many times as you wish, just as long as you are an active student with the listed schools.
View the herbal educators list here… Herbal Education
Infestation Policy
As with all
natural materials and food items; herbs, spices and botanicals can be subject
to insect infestation.
Mountain
Rose Herbs implements several control methods to guarantee that every botanical
item shipped from our warehouse is completely free of live insects and parasitic
activity.
Control methods
for our facilities includes Pyrethrum (natural botanical powder) fumigation,
Pheromone traps, Diatomaceous treatments, electronic and sonic repellers, temperature
controlled storage facilities, flash freezing all farm harvested material immediately
upon receipt, and the implementation of good hygiene practices.
While we
take arduous steps in guaranteeing the absolute cleanliness of our herbs and
spices, this does not mean that the materials you purchased from Mountain Rose
Herbs will stay pest free during the tenure of your ownership.
Please observe
good storage guidelines, and if minor insect infestation is found, freeze immediately
at a temperature
of 10-30
degrees. For helpful suggestions on insect control methods and general storage
guidelines, please contact
Shawn
Donnille at (541) 741-2339.
Mountain
Rose Herbs will offer a full and immediate refund for any items which are found
to contain pests within a 60 day period. Any items infested after this period
of time will become the sole responsibility of the purchaser. Refunds are only available for the dollar value of the merchandise and we will not be liable for expenses incurred as a result of infestation.
Certification
and Documentation Requests
Upon your request, we will gladly provide copies of our organic certificate,
kosher certificate, available certificates of analysis, pesticide residue
tests, GCMS printouts and MSDS forms. These documents are only available via fax, or they
may be included with your order.
We do not mail them through the postal system and we are unable to send them electronically via e mail.
Wholesale
Offering affordable and realistic prices to everyone is extraordinarily important
to us and therefore we do not offer separate prices for
wholesale. We do offer substantial discounts of up to 40% off when you buy in
quantity. These discounted prices are very competitive with
wholesale, and we encourage you to check out these great deals. All of the discounts
are listed on their respective pages. To learn more about wholesale opportunities and how to establish a terms account please see... http://www.mountainroseherbs.com/wholesale.php
Terms
Net Terms are available only for established and verified companies. A full
and complete credit application must be filled out and submitted to Mountain
Rose Herbs. To request a credit application please contact customer service
at (800) 879-3337
Add-ons and Adjustments
Because we process and ship your order within moments of receiving it, we will do our best to accept your add-ons, adjustments or deletions the same business day that the order was placed from the hours of 9AM-5PM Pacific Time. After this time, we will not be able to acquiesce your request for cancellations, changes, adjustments etc.
Cancellations
Because we process and ship your order within moments of receiving it, we can only accept order cancellations by 3 PM Pacific Time, and we are unable to accept any order cancellations after 3 PM Pacific Time. All packages are processed and shipped by 3 PM.
Returns
Our guarantee to you... If for ANY reason you are unhappy with the products
you received, please send them back within 60 days of purchase for a full refund,
NO questions asked! It is our way of assuring you that we guarantee you'll enjoy
our products. And if you do not, then we will do everything to make your business
experience with Mountain Rose Herbs the most enjoyable. We are proud of the
fact that...
• We do not charge a restocking fee
• You have up to 60 days to return
merchandise
• Returns are not questioned, for any reason
When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and assists in the development of better products. When returning items please let us know if you want a credit card refund or a Mountain Rose Herbs store credit.
PLEASE NOTE
We are unable to accept returns for international orders and there are no returns
on materials that have been mixed or blended together with other ingredients.
This contaminates the raw product and we are unable to use it appropriately.
All essential oils which you had ordered in 4 ounce or larger sizes, require
calling customer service at (880) 879-3337 before returning.
All shipping charges incurred for returning merchandise to Mountain Rose Herbs
is the sole responsibility of the customer.
For return information please see...
Returns
Out Of Stock Items
Occasionally we run out of stock of particular items rather unexpectedly and we issue a "Temporarily Out Of Stock" notice on your invoice.
While we may have the item in stock at the time that you placed your order, by the time it gets sent for final processing we have realized an unexpected stock deficiency.
This is due in part to a surge in orders for a particular item, improper inventory estimates, and the main reason why we experience stock deficiencies is that the materials you ordered may have been revoked or discarded because of quality control issues.
We are completely committed to your satisfaction, and with such a quality control method in place we are continuously removing or discarding material we feel is inferior. This will ultimately prevent you from receiving merchandise that is less than desirable.
While we apologize for any inconvenience surrounding out of stock items, we are sometimes obliged to issue such statements on your invoice.
Please Note: In the event that you receive an "Out Of Stock" notice on your invoice, we simply ask that you reorder at a later date, usually within 1-2 weeks.
Backorders
Occasionally we run short of stock on particular items and issue a "Backorder" on your invoice.
This occurs when you were charged and invoiced for a particular product by our customer service representatives, but by the time it enters the warehouse for fulfillment we find that the item is temporarily unavailable.
In this instance we will issue a small backorder notice that clearly explains your item will ship once our stock replenishes. Fulfilling backorders generally takes 1-2 weeks.
Cutoff Times
All orders must be received by 3 PM to qualify for 24 hour shipping. For more
information surrounding 24 hour shipping, including limitations, please see
http://www.mountainroseherbs.com/24hours.php
If you have selected UPS 2nd Day and 3 Day Select services, then orders must
be received by 2 PM Monday-Friday Pacific Time to qualify for same day shipping.
If you have selected UPS Next Day then orders must be received by 12 PM Pacific
Time to qualify for same day shipping. If you wish to have your order rushed and sent out for immediate same day shipment, regardless of service class requested; we will charge a nominal fee of $7.50
Heavy
Items and
Actual Shipping Charges
Heavy items which include 1 and 5 gallon sizes, case quantities of containers,
and 5 or more whole pounds of bulk herbs, spices, teas, clays, butters, and
wax will be charged shipping based on published UPS and/or FedEx charges. You
can place your online order and upon receipt we will e mail you the details
of these shipping charges.
Shipping
All domestic orders within the contiguous United States are processed and shipped
within 24 hours and you can usually expect delivery within 2-8 business days after placing your
order.
Our preferred carriers are UPS, FedEx, and US Priority Mail. You may select which shipping option and method you prefer upon checkout or with a customer service representative. If you wish to have an order shipped to a PO box you must select US Priority Mail, as UPS or Fedex do not service to PO boxes.
We also offer Next Day, 2nd Day, and 3 Day UPS services when ordering online, or you may call customer service at (800)
879-3337 for more information regarding these services. All 2 Day Air and 3 Day Select shipments through UPS need to be received by 12 PM for same day shipment. All orders requesting this service received after 12 PM will be shipped the following day. REMEMBER! 2 Day and 3 Day UPS shipments is the actual time in transit and does not reflect the day you can expect your order. Please allow one additional day for processing, packing and shipping. Therefore if you place an order on Monday and select 2 Day Air shipping you will not receive your parcel until Wednesday.
Please Note: UPS or FedEx Next Day Air is not available online. If you would like this service
please contact customer service at (800) 879-3337 by 12 PM Pacific Time to have
orders processed using this service.
For Alaska, HI, PR, US territories and all APO, FPO and US Territories, we ship
via USPS Priority Mail and these orders are processed and shipped every 48-72
hours. This option is available upon checkout when ordering online.
|
Domestic Shipping Method
|
Delivery Time*
|
Trackable?
|
|
UPS/FedEx Ground
|
2-8 days
|
Yes
|
|
UPS Next Day
|
1 day
|
Yes
|
|
UPS 2 Day
|
1-2 days
|
Yes
|
|
UPS 3 Day Select
|
3 days
|
Yes
|
|
US Priority Mail
|
2-3 days
|
No
|
|
AK, HI, PR Shipping Method
|
Delivery Time*
|
Trackable?
|
|
USPS Priority Mail
|
3-4 days
|
No
|
|
APO, FPO & US Territories
|
Delivery Time*
|
Trackable?
|
|
USPS Priority Mail
|
4-5 days
|
No
|
|
Canadian Shipping Method
|
Delivery Time*
|
Trackable?
|
|
US Surface Post
|
8-14 days
|
No
|
|
Deutsche Post
|
8-12 days
|
No
|
*Delivery time is calculated according to actual "business days" and does not include weekends or holidays. (Excluding US Priority Mail) These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted. The customs authority in Canada may hold the order for inspection.
Shipping Charges
For all of our customers; orders in excess of 200 pounds will be shipped freight. Customers will be contacted with actual shipping charges.
International customers and all orders outside of US Territories will be charged international shipping rates. Shipping rates will not be quoted on orders placed, an email will follow with shipping rate and method.
Mountain Rose Herbs online determines shipping charges by the actual weight of your order. These charges are calculated and automated within our shopping cart system and all charges are clearly available prior to and, during the check out process. For orders considered 'heavy', the quoted
shipping cost may be adjusted to constitute the weight of the order upon receipt. Customers will be notified of these changes via email. Please refer to our heavy shipping policy above.
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