Our Return Policy
From Mountain
Rose Herbs
Our Return Policy
Our guarantee to you... If for ANY reason you are unhappy with the products
you received, please send them back within 60 days of purchase for a
full refund, NO questions asked! It is our way of assuring you that
we guarantee you'll enjoy our products. And if you do not, then we will
do everything to make your business experience with Mountain Rose Herbs
the most enjoyable. We are proud of the fact that...
• We do not charge a restocking
fee
• You have up to 60 days to return
merchandise
• Returns are not questioned, for
any reason
When sending us returns, we would appreciate it if you could provide
a short explanation (although not necessary) for the reason of return.
This helps us to better understand our customers needs and assists in
the development of better products. When returning items please let
us know if you want a credit card refund or a Mountain Rose Herbs store
credit.
PLEASE NOTE
We are unable to accept returns for international orders and there are
no returns on materials that have been mixed or blended together with
other ingredients. This contaminates the raw product and we are unable
to use it appropriately. All essential oils which you had ordered in
4 ounce or larger sizes, require calling customer service at (880) 879-3337
before returning.
All shipping charges incurred for returning merchandise to Mountain
Rose Herbs is the sole responsibility of the customer.
For questions concerning
returns please contact us at (800) 879-3337 or at info@mountainroseherbs.com
Returns may be shipped
to us through 3 carriers
United States Postal
Service
UPS/FedEx
Mountain Rose Herbs
Mountain Rose Herbs
Attn: Returns
Attn: Returns
PO Box 50220
35859 Hwy 58
Eugene, OR 97405
Pleasant Hill, OR 97455
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